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Free £10

High street voucher

If you complete this form
online within three months
of completion

Only one per household

Hyde New Homes is committed to providing an excellent service. Please help us to achieve this by taking a few minutes to answer the following questions.

1.
How did you hear about Hyde New Homes?

2.
How would you rate our Sales service?

If the service you received was good, satisfactory or poor
please tell is what you feel we could do to make it excellent.

3.
Was the viewing appointment convenient for you?

If 'No', why not?

4.
Was the information given to you at the viewing helpful and informative?

5.
Which independent financial adviser did you have your interview with?
How would you rate the service they provided?


6.
Please advise which solicitor you used?
How would you rate the service they provided?


7.
Please comment on the service provided by the independent financial adviser and/or the solicitor.

8.
Please rate how the Sales Adviser explained the following responsibilities of Shared Ownership:
Excellent Good Satisfactory Poor
How the scheme operates
Costs involved in your purchase
Expected timescale of purchase
Independent Financial Advisers
(financial assessment)
Shared Ownership Lease
Service Charge (if applicable)
Rent Payment (if applicable)
Defects
Resales (selling your property later on)
Staircasing (purchasing more shares)

9.
What other information would you have found useful?

10.
Upon completion, please rate how the Sales Advisers explained the following:
Excellent Good Satisfactory Poor
Home Owner's Manual
How to report defects
Location of meters, boiler, etc
How to operate heating, hot water, etc
Importance of paying your service charge or rent on time
Location of parking space (if applicable)

10.
We would welcome any further comments you may have on your experience of purchasing a property through Hyde New Homes:

YOUR DETAILS

Hyde New Homes is committed to achieving the highest standards in our sales service and will use this information to improve and provide a better service.

We hope you have found purchasing your first home a stress free experience.

If you would like to participate in assisting others by telling your story, please tick the box. 


  

Only one questionnaire will be accepted per household and within a 6 month period from customer completion.

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Part of the Hyde Group    www.hyde-housing.co.uk