Thirteenth Consecutive Gold for Hyde New Homes
An award that recognises housebuilders and housing associations who have delivered excellent levels of customer satisfaction
We’re proud to announce that Hyde New Homes has won a ‘Gold Award’ for customer satisfaction for the thirteenth consecutive year. The award recognises new homes sold in 2025. The independent market research company In-house Research runs the award and bases it entirely on customer feedback.
The In-house award recognises housebuilders and housing associations who have delivered excellent levels of customer satisfaction and reflects Hyde’s strong commitment to supporting customers at every stage of their home-buying journey.
A whopping 98.7% of Shared Ownership buyers said they would recommend Hyde to their friends, colleagues, or family members.
In addition, Hyde achieved a Net Promoter Score (NPS) of 71.9. This widely recognised metric measures how likely customers are to recommend us. As a result, the score highlights strong levels of positive customer satisfaction.
Samantha Welstead, Head of Sales at Hyde New Homes, said: “We’re delighted to receive this award once again. It’s testament to the hard work of our Sales & Marketing and Development teams. Their dedication ensures we continue to deliver outstanding customer service, while prioritising build quality, energy efficiency, and standout finishes.”
If you’re interested in finding out more about our homes and locations, why not start your search today? You can explore our current developments and learn how Hyde New Homes supports customers at every stage of their home-buying journey.
