Hyde New Homes celebrate a remarkable achievement that reflects their dedication to exceptional customer service, based on the feedback from new homeowners.


Hyde New Homes is proud to have won both the “2024 Gold Award” and the “2024 Outstanding Achievement Award” for Customer Satisfaction by In-house Research Ltd, a renowned provider of customer experience research within the UK housebuilding industry.

In-house Research Ltd spoke to new homeowners of over 90 UK housebuilding brands and collected over 15,000 responses to uncover which developers are excelling in customer service.

These awards prove Hyde New Homes’ outstanding commitment to delivering exceptional customer satisfaction, as evidenced by feedback from new homeowners.

“We’re delighted to recognise and celebrate the exemplary performance of Hyde New Homes in delivering an exceptional customer experience. This award underscores its commitment to providing unparalleled service and quality homes, making a positive impact on the lives of new homeowners.”
– Tom Weston, CEO of In-house Research


The Role of Hyde New Homes Resales Team

Within the Hyde New Homes team sits the Resales team, who had a considerable role to play in achieving these awards. They contribute substantially to Hyde income by providing an expert service for those shared owners who wish to staircase or sell their current home. This enables shared owners to move on whenever their lifestyle needs change and purchase a larger home, or change locality, for example.

Susan Bourke, Resales Manager is, of course, delighted: “The Resales team has worked tirelessly in supporting shared owners who wish to sell their home, marketing the property on behalf of the customer and helping them with legals, as well as assisting them in finding a new Hyde home, if they wish to do so. This year we’ve marketed and completed on a whopping 126 resales. Out of these, 88.6% of the homes were under offer within a four-week period.”


2024 Outstanding Achievement Award

The “2024 Outstanding Achievement Award” is accredited to housebuilders that achieve an industry leading Net Promoter® Score (NPS) of 70.0 or above, a difficult feat to achieve.

“The Outstanding Achievement Award is a notoriously high standard to achieve and is based purely on our customers’ feedback,” explained Mark Docherty, Sales & Marketing Director. “To achieve the ‘Outstanding’ status is testimony to the team’s exceptional customer experience. I’m delighted for the team. Everyone is passionate about customer service, so it’s great that it is recognised by our customers.”


2024 Gold Award for Customer Satisfaction

The “2024 Gold Award for Customer Satisfaction” is bestowed upon those housebuilders whose customers have overwhelmingly recommended them to their friends and family. To qualify for this prestigious accolade, housebuilders must have received recommendations from 90% or more of their surveyed customers.

Hyde New Homes also achieved the In-House Gold Award for an incredible eleventh year running, with 96.6% of customers saying they’d recommend Hyde New Homes to someone who was looking to buy a home like theirs.

Guy Slocombe, Hyde Chief Investment Officer, said: “Receiving both these awards demonstrates – once again – our ongoing commitment to maintaining high standards of engagement with our customers, supporting them throughout the home-buying process, and well after moving-in day.”


Start your home-buying journey with us

Join the rank of our satisfied clients and start your homebuying journey with us. With Hyde New Homes, you’ll experience outstanding service and dedication every step of the way. Let us help you find your dream home and make your homebuying experience a seamless and satisfying one.

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